FREE SHIPPING ON ORDERS IN THE U.S. AND CANADA
Price adjustments will not be made on any sale price items.
you can return full-price merchandise within 14 days of the date on your invoice to receive the full amount back on your original tender. please include the original invoice with your return merchandise. also make sure you return the item unused with all original tags, labels and packaging (e.g., spare buttons) in tact. worn, washed, damaged, or tagless items will not be accepted for return. unfortunately, we cannot accept full-price merchandise after 14 days from the original ship date.
we will credit the original tender for sale-price merchandise and the original invoice returned within 7 days of the date on your invoice. after 7 days, the sale-price merchandise will not be eligible for return or credit. return items must be in new, unworn condition, with original tags attached. worn, washed, damaged, or tagless items will not be accepted for return.
final sale merchandise (items marked 50% off or greater) is not eligible for return or credit under any circumstances.
A SPECIAL NOTE ON SWIMWEAR:
unfortunately, under no circumstances can we accept returns for any merchandise that could be classified as “swimwear.” we hope you understand why.
please allow 3-5 business days from the time we receive your items to process your return or exchange. returns and exchanges must follow the guidelines stated above.
upon placing an order, we will process and ship your order within 24 hours. when a domestic order is shipped, you will receive a tracking number. should you not receive a tracking number within 24 hours, please contact us and we will provide one for you. orders placed after 3:00 pm est on friday or over the weekend will be processed and shipped the following business day.
price adjustments will not be made on any sale price item.
all promotional codes are applicable with full-priced merchandise only.
CARSON STREET has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at email@example.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from CARSONSTREET. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.